Terms and Conditions

Effective from 13 October 2026

 

Introduction

 

“Max Mara”, “us”, “our” and “we” means Max Mara Limited, a company registered in England and Wales under company number 02024802, whose registered office is at 33 Wigmore Street, London, W1U 1QX.

 

These terms and conditions (the “Terms”) are applicable to your access and use of the MAX&Co. Great Britain | Official Website (the “Website”) from the UK and the sale of all products completed through the Website. 

 

Please read these Terms carefully before accessing or using the Website and prior to the completion of any order placed on our Website. By accessing or using the Website, including to place an order through the Website, you agree to be bound by these Terms.

 

Your particular attention is drawn to paragraphs 2 (b), 2 (e), and 3 (g).   

 

You can save and print a copy of these Terms for future reference.

 

1. Changes to these Terms

 

These Terms are to be considered applicable and effective as of the date set out above and as long as they are published on the Website. We may revise and update these Terms from time to time. Any changes to these Terms will be published on the Website and the new terms and conditions will only apply to orders made from the day of their publication of the revised terms. 

 

2. Product Orders and Contract

 

a. The presentation of the products on the Website is an invitation to offer. The order can be made through the Website by following the steps and instructions specified on the Website.

 

b. To ensure that our products are purchased for your personal use only, you may not purchase more than 10 items per order nor exceed a total of 10,000£ per order (“Maximum Product Limit”) or submit multiple orders that do not exceed the Maximum Product Limit but are for the same product.

 

c. Upon receipt of the order, we will contact you to confirm we have received your order along with the order number and information about the products ordered. This does not constitute acceptance of your order and serves only as confirmation that the order has been received.

 

d. We will verify the availability of the ordered products, as well as the accuracy of the information provided by you. If at any time you identify any changes and/or corrections to be made to the order, you should follow the instructions contained on the Website. However, once an order has been processed or dispatched, we may not be able to effect any changes or corrections.

 

e. The order will only be deemed accepted when we send you an email confirming acceptance of your order and/or a dispatch confirmation of your order. 

 

f. Your order may be refused or rejected, for example: (i) if there is an error in the information provided by you, (ii) if the relevant products are out of stock, (iii) where we reasonably suspect that the transaction is or may be fraudulent, unauthorised, unlawful or otherwise poses a risk to our business, (iv) if the order does not appear to meet the normal need for personal use (either based on the Maximum Product Limit within a single order or multiple orders  for the same product, even if each order complies with the Maximum Product Limit), (v) if the supply of the products is delayed by an event outside our control, (vi) because you are located outside the UK, or (vii) the product was mispriced by us.

 

g. If the order cannot be accepted for any reason as solely determined by us, we will notify you within 10 (ten) days following receipt of the order and refund you the amount paid.

 

3. Prices and Payment Conditions

 

a. The price of the products published on the Website relates to the single item and is inclusive of VAT. The price of a product may be subject to change and the current price for the product will be shown to you when you place your order.

 

b. You can make payment using any authorised methods set out on our Website at the time you place an order. 

 

c. The full amount of the order shall be paid by you at the time you place the order. In order to prevent online fraud, payments made through the Website are managed online by your banking provider using tools required for processing card payments in a secure environment.

 

d. We may, where permitted by you, save an acknowledgement code associated with your PayPal account for future purchases or the replacement of products already purchased without having to re-enter your PayPal details. You may revoke this authorisation at any time from within your dashboard under “My Account”, by making an express request to Customer Service customerservice@maxandco.com, or directly from your PayPal account. 

 

e. In the event that payment is not accepted due to an incorrect data entry by you, or for other technical reasons which will be communicated to you, you will not be able to place your order. If you decide to leave the payment page in the manner indicated by the service administrator, you will be redirected to the Website and your order will not be completed.

 

f. The product will be your responsibility from the time we deliver the product to the address you gave us. Title in the products only passes and you will own the products purchased once we have completed delivery and we have received payment in full.

 

4. Delivery

 

a. Products purchased on the Website shall be delivered to the delivery address provided by you.

 

b. Delivery of the products is carried out exclusively in the UK. You cannot provide PO boxes and/or similar as a delivery address.

 

c. Unless otherwise set out in these Terms, you do not need to pay additional delivery / shipping charges.

 

d. We will deliver the products to you as soon as reasonably possible and in any event within thirty (30) days after the day on which we accept your order.

 

e. Delivery of your order shall be made by our appointed third party carrier. If you or any other person authorised to receive the delivery is not available at your address at the time of delivery, the carrier will re-attempt delivery in accordance with its policy. If all delivery attempts are unsuccessful, the order will be delivered to the nearest pick-up point from where the products can be collected by you and you will be notified accordingly. If you do not collect the products from the pick-up point within 10 (ten) days, we will cancel our contract with you and the order will be returned back to us, and we will thereafter issue a refund of the amount paid within 14 days.

 

5. Delays in Delivery

Subject to paragraph 4 (d) and paragraph 10, if we do not deliver or delay in delivering your order without any justification, you may terminate the contract with us and cancel your order. 

 

6. Right of Cancellation 

 

a. For most products brought online, you may exercise the right of cancellation provided for in the Consumer Contracts Regulations 2013 within fourteen (14) days from the day you (or someone you nominate) received the order (or if delivered in parts, the day you received the final part of the order).

 

b. You may exercise the right of cancellation without giving any reason by completing and sending the form included at Annex 1 (below) to Max Mara Ltd, 33 Wigmore Street, 2nd floor, London W1U 1QX or by email to customerservice@maxandco.com

 

c. You must return the products within fourteen (14) days from submission of the request for cancellation above, by following the procedures specified in paragraph 7 below.

 

d. If the cancellation procedure is completed according to this paragraph 6, the price paid by you for the returned products and the delivery charge (if any) will be refunded to you within fourteen (14) days from receipt of the cancellation notification.

 

e. We may withhold your refund until we have received the returned products in compliance with the return conditions set out in paragraph 7 (c).

 

f. All refunds will be made using the same means of payment used by you for the initial transaction, unless otherwise expressly agreed to with you and provided that this does not result in additional costs for you.

 

7. Returns

 

In the event that a right of cancellation is exercised, you must return the products according to one of the procedures outlined below.

 

a. Returns using our selected carrier

 

i. You will be able to return the products for free and without incurring return shipping costs.

 

ii. If you are a registered user on the Website, you can commence the process to request a return within your account dashboard. If you are not a registered user on the Website, you may request a return as an unregistered user via the Website or contact Customer Service by email at customerservice@maxandco.com and request to make a return using the Max Mara return procedure.

 

iii. Once a return request is generated, you will receive an email for the return receipt. You will then receive an email when your return is accepted and processed by us. By using this returns method, you will be refunded in case of theft or loss of shipment once products have been provided to the carrier.

 

iv. This return process can only be used in the UK.

 

b. Returns using a carrier other than our selected carrier

 

i. Products may be returned via a carrier of your choice within fourteen (14) days from the date you exercise your right to cancellation.

 

ii. Returns should be sent to the following address:

 

Omlog (UK) Ltd
Unit 1, London Brentwood Commercial Park
Tilbury Road
East Horndon
Brentwood
CM13 3LR

 

iii. By using this returns method, you will be responsible for paying the cost of returns in all circumstances, other than where the products are faulty and we have instructed you to return the products, in which case we will arrange the return at our expense or ask you to return and refund you the cost of this.

 

c. Conditions for the return

 

i. You can return products purchased on the Website only if it is in the same condition as when it was received by you. You must then ensure that:

 

- The product has not been used or damaged, including while being tried on;

 

- The product has not been dirtied or been washed;

 

- You retain all labels, tags and warranty seals on the product;

 

- The product has not been modified or altered in any way; and

 

- All types of products delivered in their original box (e.g. shoes or small accessories) must be returned in their original packaging.

 

ii. In the event that any products are returned in a state not compliant with the conditions in paragraph 7 (c) (i) above or the product is handled in a way which would not be acceptable in-store, notwithstanding the right of cancellation, you will be charged the sum corresponding to the decreased value of the products. In such case, Max Mara will promptly notify you of the damage and/or non-conformities identified in the returned products. The amount charged to you, which in any case cannot be higher than the price paid for the product, will be deducted from your refund. In some cases, because of the way you have treated the product, no refund may be due.

 

iii. We will retain any product returns received from unidentifiable persons and with no order reference for a period of sixty (60) days from receipt of the products, after which, if the person has not been identified, we can dispose of them freely without any liability.

 

d. Products that are incorrect, damaged or different from those ordered

 

i. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of the product may vary from that shown in images on our Website. In these cases, or in the case of receipt of a product other than the one ordered, you may only return the product in line with your “Right to Cancellation” set out in paragraph 6 above.

 

ii. If the product you received is damaged, see paragraph 12 (“Summary of Your Legal Rights”) below.

 

8. Warranties and Liability

 

a. We only supply the products for personal use. If you use the products for any commercial, business or re-sale purpose then, save in respect of any liability which cannot be legally limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall be limited to what you paid for the product and we have no liability to you under any circumstances for any loss of profit, loss of business, business interruption, loss of business opportunity or any other indirect or consequential loss.

 

b. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or any other damage that cannot be limited or excluded by law.

 

c. If we fail to comply with these Terms, we are only responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms. We are not responsible for any loss or damage you suffer that is caused by us breaking these Terms if the loss is:

 

i. Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

 

ii. Caused by a delaying event outside our control. As long as we have taken the steps set out in paragraph 10.

 

iii. Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

 

9. Contact Us

 

a. For any information or complaint, or for any communication regarding these Terms, your order and/or our products, you may contact Customer Service by telephone on 08001114431, by email at customerservice@maxandco.com or through the "Contact" link in the Customer Service section on our Website.

 

b. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

 

10. Force Majeure

 

The performance of services by Max Mara may be suspended in the event of a force majeure event, which is an event that is outside of our reasonable control, such as (but not limited to) an act of God, bad weather, lock downs and government restrictions or spread of infectious diseases, pandemics and endemics, war, riots, insurrections, strikes and supply issues affecting us. We will not be responsible for any delay or failure to perform where this is caused by such force majeure event. Max Mara will, where possible inform you of any force majeure event within seven (7) days of their occurrence. If the force majeure event extends for a period longer than 30 days, you will be able to cancel the order and we will refund you the amounts already paid.

 

11. Your Privacy

 

We have a privacy policy explaining to you how we will process your personal data, and explaining your rights in relation to the same. A copy of our privacy policy can be found at the Website.

 

12. Your Legal Rights

 

a. Nothing in these Terms will affect your legal rights as a consumer available to you under applicable statutory law.

 

b. This is a summary of your legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website https://www.citizensadvice.org.uk/.

 

c. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, your legal rights entitle you the following:

 

i. Up to 30 days: if your goods are faulty, then you can get a refund.

 

ii. Up to six months: if your goods cannot be repaired or replaced, then you are entitled to a full refund, in most cases.

 

iii. Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

 

d. You also have the right to change your mind, which is detailed in the paragraph 6 above (“Right to Cancellation”).

 

13. General Provisions

 

a. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

b. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 

 

c. We may transfer our rights and obligations under these Terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end these Terms within ten (10) days of us telling you about it.

 

d. These Terms are between us and you and do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

 

14. Applicable Law

 

These Terms, and any dispute arising out of or in connection with these Terms, shall be governed by and construed in accordance with the laws of England and Wales and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

 

 

 

 

ANNEX 1

CANCELLATION FORM

ATTENTION:

You may complete the below form on MAX&Co. Great Britain | Official Website or complete and send it to the following address:

For the attention of Customer Service - Rescission, Max Mara Ltd, 33 Wigmore Street, 2nd floor, London W1U 1QX or by email to customerservice@maxandco.com. 

 

- I/we hereby (*) report (*) the termination of my/our (*) sales contract of the following goods …………………………

- ordered on …………….. (*) / received on ………………… (*)

- Name of the consumer(s) ....................

- Address of the consumer(s) ....................

Signature of the consumer(s) ....................

Date ……..

 

(*) delete the non-applicable item