Guest Return procedures are temporarily not available. For more info about the momentary procedure, please contact our customer service.
You have 14 days after receiving the order to request a return and an additional 14 days to return the products. The procedure is quick and easy and delivery is completely free.
Using the "Customer Care/Request to Return" option in the menu, you can return an item and/or exchange it even without being registered.
Just follow the information found in the pop-up which will appear.
We will send you a mail with the Tracking Number to track your return as soon as your package reaches the courier centre handling your shipment to our warehouse.
Your package will be picked up by our Quality Control Office which will check the conformity of the return. If the outcome is positive, you will receive a confirmation mail within a few days with the reimbursement arrangements.
If your return is not approved, our Customer Services will contact you.
Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.
Finally, if you want to use a different courier, you will be charged for the delivery costs. We recommend that you choose a delivery service with tracking option, so that you can trace your package at any time