LIVECHAT

SHIPPING

Please remember that you must order your gifts by 16 December in order to receive them in time for Christmas.

What are the delivery times and costs?

Delivery is always free and is usually within 4-8 working days.

The products are delivered by the courier UPS from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.

Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.

On this site returns are also always free. You can find more information in the "Returns and Refunds" section.

How can I check the delivery status?

In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the courier website.

If you are a registered user, you can follow your order directly from the "My Orders" section.

Which Countries do you ship to?

We deliver to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

Are there any addresses you cannot ship to?

We cannot deliver to post office boxes or "hold mail" services.

We do not deliver in the following areas:

Campione d'Italia Lugano Lake, Livigno

Azores 

Madeira 

French Overseas Departments 

Canary Islands 

Channel Islands 

Gibraltar 

Andorra 

Balearic Islands 

Ceuta 

Melilla 

Åland Island